Refund policy

Cancellation Policy

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the deadline expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you without delay and no later than fourteen days from the day on which we receive notification of your withdrawal.

For this reimbursement, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you.

Important note regarding shipping costs:

In the event of a cancellation or return, both the costs of the initial shipment (shipping to the customer) and the costs of returning the goods are to be borne by the buyer, as we, being a young company, cannot cover these costs. Shipping costs will not be refunded. This applies expressly from the time the right of withdrawal is exercised.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline expires.

You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functionality.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

– To Florian Schneider, Dornenstraße 36, 67657 Kaiserslautern, Germany, info@healine-shop.de

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following

goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for paper notifications)

– Date

(*) Delete as appropriate.

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